Shipping Policy

At PreetyFashion, we aim to process and deliver your orders safely, efficiently, and within the estimated delivery timeframe. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through preetyfashion.in.

Delivery timelines and shipping arrangements may vary depending on the delivery location, product availability, vendor fulfilment, shipping service, and other circumstances.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during periods of high order volume may require additional processing time.

For marketplace orders, processing time may also depend on the respective vendor’s order fulfilment process.

2. Shipping & Delivery Time

Estimated delivery time begins after the order has been processed and dispatched. Delivery times may vary depending on your location, product availability, vendor fulfilment, courier service, weather conditions, and other logistical factors.

Metro Cities: Approximately 3–7 business days
Other Cities & Towns: Approximately 5–10 business days
Remote Locations: Approximately 7–15 business days

The delivery timelines mentioned above are estimates and are not guaranteed delivery dates. Certain products or locations may require additional time.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the delivery location, order value, product type, package weight, shipping service, or other applicable factors.

From time to time, PreetyFashion may offer promotional shipping discounts or free shipping offers subject to the applicable terms and conditions.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, your account, or another available communication method.

You can use the tracking information provided to check the status of your shipment through the applicable delivery or logistics service.

Tracking information may take some time to become active after an order is dispatched.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, phone number, address, postal code, and any other information required for successful delivery.

PreetyFashion may not be responsible for delays, failed delivery attempts, additional delivery charges, or return-to-origin situations caused by incorrect, incomplete, or outdated address information provided by the customer.

6. Delivery Attempts

The shipping or logistics provider may make one or more delivery attempts depending on its applicable procedures.

Customers should remain available at the provided delivery address and ensure that the contact information supplied with the order is reachable during the expected delivery period.

If a shipment cannot be delivered because the recipient is unavailable, refuses the shipment, provides incorrect information, or otherwise prevents delivery, additional delivery attempts or return-to-origin procedures may apply.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

Possible causes of delay include:

Adverse weather conditions.
Public holidays or local restrictions.
Courier or logistics delays.
High order volumes.
Transportation or operational disruptions.
Incorrect or incomplete delivery information.
Remote or difficult-to-service locations.
Other unforeseen circumstances.

In the event of a significant delay, customers may contact our support team for assistance and the latest available shipment information.

8. Damaged Packages

Customers are advised to inspect the outer packaging at the time of delivery whenever reasonably possible.

If a package appears significantly damaged, tampered with, or opened before delivery, please take photographs or video of the package and contact our support team as soon as possible.

For product-related claims, customers should also refer to our Return, Refund & Replacement Policy.

9. Lost Shipments

If an order appears to be lost or remains undelivered beyond the expected delivery timeframe, please contact our support team with your order details.

We may coordinate with the relevant vendor, courier, or logistics provider to investigate the shipment and determine the appropriate next steps.

10. Cash on Delivery

Cash on Delivery (COD) may be available only for selected products, locations, or orders. Availability of COD will be displayed during checkout where applicable.

For COD orders, customers are responsible for paying the applicable order amount at the time of delivery.

11. Multiple Products & Separate Shipments

If an order contains products supplied by different vendors or fulfilment locations, the products may be shipped separately and may arrive at different times.

Customers may receive separate tracking information for different shipments where applicable.

12. Vendor Fulfilment

For products supplied by marketplace vendors, the applicable vendor may be responsible for preparing, packaging, and dispatching the product within the required fulfilment period.

PreetyFashion may coordinate with vendors and logistics providers to facilitate the delivery process and resolve shipping-related issues.

13. Delivery Restrictions

Certain products or delivery locations may be subject to shipping restrictions, service limitations, or additional delivery requirements.

If delivery to a particular location is unavailable or cannot be completed, the customer may be contacted regarding the available options.

14. Order Cancellation Before Dispatch

Cancellation requests submitted before an order is dispatched may be considered according to the applicable order status and cancellation conditions.

Once an order has been dispatched, cancellation may not always be possible. Customers should contact our support team as soon as possible if they wish to request a cancellation.

15. Shipping Policy Updates

PreetyFashion may update or modify this Shipping Policy from time to time to reflect changes in our delivery processes, logistics arrangements, services, or applicable requirements.

Any updated version will be published on this page and will become effective upon publication unless otherwise stated.

16. Contact Us

If you have questions regarding shipping, delivery status, tracking, delayed shipments, damaged packages, or other delivery-related matters, please contact our support team.

PreetyFashion
Email: preetyfashion.in@gmail.com
Phone: +91 9608016965
WhatsApp: Chat on WhatsApp