Replacement Policy

At PreetyFashion, We Focus On Delivering Quality Products To Our Customers. As A Result, We Do Not Offer Returns Or Refunds Once An Order Has Been Delivered. However, We Provide Replacement Support Under Specific Conditions Mentioned Below.

No Return & No Refund Policy

All Sales Are Final. We Do Not Accept Returns, Exchanges For Preference Changes, Or Refund Requests After Successful Delivery Of An Order.

Replacement Eligibility

A Replacement Request Will Only Be Considered If The Customer Receives:

  • A Damaged Product
  • A Defective Product
  • An Incorrect Product Different From The Order Placed

Mandatory Unboxing Video Requirement

To Be Eligible For Any Replacement Request, Customers Must Record A Clear And Continuous Unboxing Video.

  • The Video Must Start Before Opening The Parcel.
  • The Shipping Label Must Be Clearly Visible.
  • The Entire Unboxing Process Must Be Recorded In One Continuous Clip.
  • No Cuts, Edits, Pauses, Or Camera Stops Are Allowed.
  • The Product And Any Issue Must Be Clearly Visible In The Video.

Replacement Requests Submitted Without A Complete Uncut Unboxing Video Will Be Automatically Rejected.

Replacement Request Timeline

Customers Must Report Any Issue Within 24 Hours Of Delivery. Requests Submitted After This Period May Not Be Accepted.

Inspection & Approval

All Replacement Requests Are Subject To Verification By Our Quality Team. PreetyFashion Reserves The Right To Approve Or Reject Any Request Based On The Evidence Provided.

Non-Eligible Cases

  • No Uncut Unboxing Video Available
  • Video Starts After Parcel Has Already Been Opened
  • Customer Ordered Wrong Size Or Wrong Product Variant
  • Minor Color Differences Due To Screen Display Settings
  • Normal Wear, Damage, Or Misuse After Delivery
  • Requests Submitted After The Allowed Time Period

Replacement Process

Once Approved, A Replacement Product Will Be Shipped To The Customer. No Monetary Refund Will Be Issued Under Any Circumstances.

Contact Us

For Replacement Assistance, Please Contact Our Support Team With Your Order Details And Required Video Evidence.

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