Return, Refund & Replacement Policy

At PreetyFashion, we aim to provide our customers with quality products and a reliable shopping experience. This policy explains our conditions for returns, refunds, and replacements for products purchased through preetyfashion.in.

Please review this policy before placing an order. The applicable resolution may depend on the product, nature of the issue, evidence provided, and the circumstances of the order.

1. General Return Policy

Products delivered in accordance with the order are generally not eligible for return solely because of a change of mind, personal preference, styling preference, or other reasons not covered under an applicable return or replacement condition.

Certain products or orders may have specific return or replacement conditions. Where applicable, those conditions will be communicated on the relevant product page or during the ordering process.

2. Eligible Product Issues

Customers may contact us for assistance if they receive a product that is:

• Damaged during delivery.
• Defective or not functioning as reasonably expected.
• Different from the product ordered.
• Missing essential items or components included with the order.
• Materially different from the product description, where applicable.

Each request is subject to verification and review based on the circumstances and evidence provided.

3. Unboxing Video & Evidence

Customers are strongly advised to record a clear and continuous unboxing video when opening their package. An unboxing video can help us verify damage, missing items, incorrect products, packaging condition, and other delivery-related issues.

For the strongest verification, the video should:

• Begin before the parcel is opened.
• Clearly show the shipping label or package identification.
• Show the complete opening and unboxing process.
• Clearly show the product and any visible issue.
• Remain continuous and unedited wherever reasonably possible.

If an unboxing video is unavailable, PreetyFashion may request other supporting evidence such as photographs of the parcel, shipping label, packaging, product, or visible damage. The absence of an unboxing video may make verification more difficult and may affect the assessment of a claim.

4. Reporting Timeline

Customers should report any damage, defect, incorrect product, missing item, or other eligible issue within 24 hours of delivery.

Requests submitted after the specified period may be more difficult to verify and may not be accepted, except where otherwise required by applicable law or where PreetyFashion determines that an exception is appropriate.

5. Verification & Approval

All return, refund, and replacement requests are subject to verification by PreetyFashion and/or the relevant vendor or service provider.

We may request photographs, videos, order information, packaging details, or other evidence reasonably required to assess the issue.

A request will be evaluated based on the evidence provided, product condition, order details, applicable policy, and the circumstances of the claim.

6. Non-Eligible Cases

A return, refund, or replacement request may not be accepted in circumstances including, but not limited to:

• Change of mind or personal preference.
• Customer ordered the wrong size, colour, product, or variant.
• Normal wear and tear after delivery.
• Damage caused by misuse, improper handling, washing, alteration, repair, or negligence.
• Minor colour variations caused by lighting, photography, monitor, or mobile-screen settings.
• Products that have been used, altered, damaged, or modified after delivery, except where the issue itself is due to a verified defect.
• Requests submitted outside the applicable reporting period without a valid reason.
• Claims where sufficient information or evidence cannot reasonably be provided for verification.

7. Replacement Process

Where a replacement request is approved, PreetyFashion or the relevant vendor may provide a replacement product, subject to product availability and applicable conditions.

The replacement may be shipped to the original delivery address unless another arrangement is agreed with the customer.

If the same product or an equivalent replacement is unavailable, PreetyFashion may provide another appropriate resolution depending on the circumstances of the order and applicable requirements.

8. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method used for the transaction, subject to the applicable payment provider’s processing procedures.

Refund processing times may vary depending on the payment method, bank, payment gateway, or other financial service provider.

For Cash on Delivery orders, where a refund is approved, additional information may be required to process the refund through an appropriate method.

9. Return Shipping

If a return is approved, the applicable return shipping arrangements will be communicated to the customer.

Where the issue is determined to be attributable to a product defect, damage, incorrect product, or other eligible fulfilment issue, PreetyFashion or the relevant vendor may arrange or bear applicable return shipping costs, subject to the circumstances and applicable policy.

10. Product Condition for Approved Returns

Where a return is approved, customers may be required to keep the product, original packaging, labels, accessories, invoices, and other included items in reasonably good condition until the return or replacement process is completed.

Customers should not alter, wash, repair, or otherwise modify a product for which a return or replacement claim is being made unless instructed to do so by PreetyFashion.

11. Vendor Responsibility

For marketplace orders, the relevant vendor may be responsible for product quality, accuracy, packaging, fulfilment, and eligible product-related issues in accordance with the applicable vendor terms and PreetyFashion policies.

PreetyFashion may coordinate with the vendor or other service providers to investigate and resolve customer complaints.

12. No Guaranteed Resolution

Submitting a return, refund, or replacement request does not automatically guarantee approval. Each request is reviewed according to the applicable policy, order information, evidence, product condition, and circumstances of the claim.

Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

13. How to Request Assistance

To request a return, refund, or replacement review, please contact our support team with the following information:

• Order number.
• Name and contact details used for the order.
• Description of the issue.
• Photographs or video evidence, where available.
• Photograph of the shipping label and package, where relevant.

14. Contact Us

For assistance regarding returns, refunds, replacements, damaged products, defective products, or incorrect orders, please contact:

PreetyFashion
Email: preetyfashion.in@gmail.com
Phone: +91 9608016965
WhatsApp: Chat on WhatsApp

Please keep your order details and relevant evidence available when contacting our support team so that we can review your request efficiently.